Order Help
Everything you need after placing an order with Dyme Maizon. Our client services team replies within one business day.
Track your order
A tracking link is emailed to you the moment your parcel is dispatched. If you have an account, your orders and tracking are also listed in your account area.
View my ordersChange or cancel an order
Contact us as soon as possible with your order number. If the order has not yet been dispatched we can usually amend or cancel it; once dispatched, it falls under the returns policy.
Contact supportDamaged, incorrect or missing items
Inspect your order on arrival. If anything is defective, damaged or incorrect, contact us immediately with your order number and photos so we can make it right.
Report an issueReturns & refunds
Returns are accepted within 30 days of delivery on unworn items with tags and original packaging. Contact us to request a return before shipping anything back.
Read the policy