Shipping Policy
Delivery options, rates and estimated transit times are calculated for your address at checkout. The details below explain how orders are processed and what to do if something goes wrong.
Order processing
Orders are processed on business days (Monday to Friday, excluding Canadian public holidays). You'll receive an order confirmation email as soon as your payment is accepted, and a separate dispatch email once your parcel leaves us.
Shipping destinations & rates
We ship to every destination enabled at checkout. Available shipping methods, delivery estimates and exact rates for your address are calculated and shown at checkout before you pay — that quote is the one that applies to your order.
Tracking
A tracking number is emailed to you when your order is dispatched. Tracking can take up to 48 hours to show its first scan with the carrier.
Delays
Carrier delays, customs inspections, weather and peak periods can extend delivery beyond the estimate given at checkout. Estimates are not guarantees.
Duties & taxes on international orders
Orders shipped outside Canada may be subject to import duties, taxes and customs fees charged by the destination country. Where these are not collected at checkout, they are payable by the recipient on delivery.
Missing, delayed or damaged parcels
If tracking has not updated for 7 business days, or your parcel arrives damaged, contact us with your order number and we'll open an investigation with the carrier and resolve it with you.